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Customer Service

Online Payment

We accept card payments online from all major credit and debit cards. We are also able to accept payments online via paypal.

Tax Charges

All prices on our website are shown inclusive of VAT at the current rate (where appropriate, some items like helmets are zero rated). Customers ordering from outside the EU are able to purchase goods free of tax. We are able to send anything from a pair of gloves through to a complete bicycle virtually anywhere in the world. We ship our worldwide orders using Royal Mail and Interlink Express to offer a rapid, secure service. Delivery times vary depending on destination but most orders arrive within ten days. Please note that all credit cards will be charged in Sterling and this will be converted to your local currency by your credit card provider.

Online Security

All transactions made on are made on our secure server. This is housed at our hosting company's offices behind a firewall for both electronic and physical security. All traffic to and from you (the user) is encrypted and is extremely unlikely to be decrypted by a third party. When operating in a secure mode, a browser will display the URL (web address) beginning "https" (the "s" stands for secure) rather than the standard "http" as well as showing some form of security symbol such as a padlock.

Pricing Statement

Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. Multisport Solutions Ltd reserve the right to alter prices and specifications without further notice.

Out of Stock Items

If at the time of ordering any items are out of stock we will advise you, via email or telephone of any shortfall and provide a revised despatch date. We will despatch the in-stock items by the next working day at the latest.

Warranty Policy

We guarantee every product we sell. If you have a problem we will do our best to sort it out. Most items carry a one year warranty and certain items come with more, so check the literature supplied to see what terms apply. We will generally replace defective merchandise within the first 30 days and repair or replace at our discretion after then. Some manufacturers ask that you deal direct with them for warranty issues so it is important that you contact us prior to returning any products. You will be responsible for the return postage costs.